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How Thumbtack Plans To Become The Amazon For Home Services

Thumbtack started eight years ago with one goal in mind: to become an Amazon of sorts for home services like plumbers, home inspectors, and house cleaners. Today it moves a little bit closer to that goal with the launch of Instant Match on the service, a new feature that instantly connects customers with service providers who are available to work. “When you think about it, there are very few things at this point you have to work hard to buy. The internet has made them dramatically more accessible and more convenient and yet the entire local services category, not just plumbers, not just home services, remains an exception to that broad trend,” says Thumbtack CEO Marco Zappacosta.

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